Shipping policy

SHIPPING POLICY

Last updated: September 25, 2026

Rowenne carefully prepares each order to ensure a polished and reliable delivery experience.

ORDER PROCESSING
Orders are processed within 1–2 business days after payment is successfully confirmed. Business days exclude weekends and U.S. federal holidays. During launches, holidays, or periods of exceptional demand, processing may require additional time.

UNITED STATES DELIVERY
Estimated delivery within the contiguous United States is 5–7 business days after processing. Deliveries to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or remote locations may require additional time.

SHIPPING RATES AND DESTINATIONS
Available shipping methods, destinations, and any applicable charges are displayed at checkout before payment. Promotional or complimentary shipping offers, when available, will be shown on the storefront or at checkout.

ORDER TRACKING
When your order ships, you will receive a confirmation email with tracking information when available. Tracking may take up to 48 hours to update after the carrier receives the package.

DELIVERY ESTIMATES
Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, customs procedures, high-volume periods, and other circumstances outside Rowenne's reasonable control may affect delivery. Rowenne is not responsible for delays caused by the carrier, but our team will be happy to assist with available tracking information.

ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address. Please contact rowenne.contato@gmail.com as soon as possible if a correction is needed. Address changes cannot be guaranteed once an order has entered processing or shipped. Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility.

LOST, STOLEN, OR DAMAGED PACKAGES
If a package appears lost, arrives damaged, or contains an incorrect item, contact us promptly with your order number and supporting photographs when applicable. For packages marked delivered but not received, first check with household members, neighbors, the carrier, and the delivery location, then contact us within 7 days of the delivery scan so we can assist.

INTERNATIONAL ORDERS
When international delivery is available at checkout, transit times may vary by destination. Customers are responsible for any customs duties, import taxes, or local fees unless stated otherwise at checkout. Customs delays are outside Rowenne's control.

CONTACT
For shipping assistance, email rowenne.contato@gmail.com.