Refund policy

RETURN & REFUND POLICY

Last updated: September 25, 2026

At Rowenne, we want every purchase to feel considered and confident. If your order is not quite right, you may request a return within 30 calendar days of delivery.

RETURN ELIGIBILITY
Items must be unworn, unused, unwashed, and returned in their original condition, with all tags and original packaging. A receipt or proof of purchase is required. Returns that do not meet these conditions may be declined.

HOW TO START A RETURN
Before sending anything back, contact us at rowenne.contato@gmail.com with your order number and reason for the return. Approved returns will receive instructions and the appropriate return address. Items sent without prior authorization may not be accepted.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order upon arrival. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery and include clear photographs so we can make it right promptly.

NON-RETURNABLE ITEMS
Gift cards, personalized or custom-made products, items marked Final Sale, and products with hygiene or protective seals that have been removed cannot be returned. Where applicable, these exclusions will be clearly identified before purchase.

RETURN SHIPPING
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable unless the return results from our error. We recommend using a trackable shipping service, as Rowenne cannot be responsible for returns lost in transit.

EXCHANGES
The fastest way to receive a different item, color, or size is to return the original item and place a new order after the return is approved.

REFUNDS
Once your return is received and inspected, we will notify you of the decision. Approved refunds are issued to the original payment method within 7–10 business days. Your bank or card issuer may require additional time to post the refund. If more than 15 business days have passed since approval, please contact us.

ORDER CHANGES AND CANCELLATIONS
Requests to change or cancel an order should be sent within 12 hours of purchase. We will do our best to help, but changes or cancellations cannot be guaranteed once processing has begun.

CONTACT
For return or refund assistance, contact rowenne.contato@gmail.com.